Articles

• Dr. W. Edwards Deming's Theory of Profound Knowledge
  

  Have you ever flown on an airline that had a late arrival or departure? Was the first thing you wanted to do was blame someone? Who should you blame; the ground crew? The baggage handlers? The pilot? The airline management? The airline attendant?

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• Do Your Employees Trust You?
  

  We have a crisis of trust.  According to Watson & Wyatt WorkUSA 2002 Study, only 39% of employees trust senior leaders. Managers who take employee trust for granted, and underestimate its importance, can jeopardize the stability and health of their organizations. According to studies conducted by the International Association of Business Communicators, there is a direct connection between higher levels of trust, organizational performance and job satisfaction.

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• From Discouragement to Pride: A Transformation in Government
  

  In 2000, a state agency laboratory was experiencing unproductive behavior and poor attitude among employees.   However, they make a major transformation.  Now, productivity is up over 100%.  People are volunteering to work on projects.  In the midst of a good economy, when Government organizations usually have difficulty competing with private sector organizations in recruiting workers, the Laboratory has a waiting list.  How did they do it?

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• Why Performance Appraisals are Useless
  

  Performance appraisals have come to be a fact of life in the business world.  It is estimated by the Authors Tom Coens and Mary Jenkins, of the book Abolishing Performance Appraisals, probably 90 percent or more of all organizations conduct performance reviews in some form or another.  It is therefore unnerving to realize appraisals add no measurable value because their nature of judging and criticizing employees instead of evaluating and improving employee methods.

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